Frequently Asked Questions
Everything you need to know to create your perfect home sanctuary.
What are your standard shipping times and costs?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location. We offer free ground shipping on orders over $49 within the contiguous United States.
What is your return policy for home decor and fixtures?
We want you to love your purchase. If you are not satisfied, you can return most items in their original packaging within 30 days of delivery. Please note that some oversized items or custom fixtures may be subject to a restocking fee.
Do you offer professional installation services?
While Riverbend Home does not provide direct installation, many of our products include detailed guides and access to manufacturer technical support to assist your local contractor or plumber during the setup process.
How do I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website. You can also view your order history and status by logging into your Riverbend Home account.
Are the products covered by a warranty?
Yes, all products sold through Riverbend Home are covered by the original manufacturer's warranty. Specific warranty periods and terms vary by brand and are typically listed on the individual product pages.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, and Discover), as well as digital payment options like PayPal and Apple Pay for a secure and seamless checkout experience.